e-Commerce and Omni-Channel Capabilities

To thrive in the current retail environment, a compelling omni-channel experience is a key component in any retailer’s Economic Business Model.

HRC advisors conduct a cross-functional assessment of current e-commerce and multi-channel operations to create a more cost-effective strategy or refine an existing strategy for greater profitably.

Performance of all channels and how they reinforce each other is assessed to improve cross-channel sales, inventory & margin performance.

We help clients design the roadmap, processes and organization structure to enable a cost-effective, pragmatic and transformative omni-channel strategy.