Store and Field Operations Consulting
HRC Retail Advisory’s Store Operations Consultants have an average of 25 years retail industry operations and retail strategy consulting experience. Unlike most other retail consulting firms, we view store labor as one of a retailer’s strongest assets, not merely a significant expense line that provides an easy source of expense savings.
Our Store Operations Consultants spend significant time in our clients’ stores and their home offices to best understand each Retailer’s operations and unique selling & service model to ensure our recommendations build upon and enhance their unique model.
Our Store Operations Consultants have extensive experience with Best Practice stores and field processes to deliver the best results in the following key areas:
- Store and Field Structure and Process Improvement
- Store Labor Planning, Budgeting and Scheduling Optimization
- Development and Implementation of Key Metrics
- Omni-channel Operations Assessment
- Positioning the Field Structure to transform to a Selling and Service culture
Processes that drive lasting benefits include evaluation and enhancement of the retailer’s service model, assessment against relevant benchmarks, deep, relevant analytics, strategies to address and overcome hidden operational stumbling blocks and strong implementation support to help clients adapt and transition to new operational structures and models.