e-Commerce and Omni-Channel Strategy Consulting
In the current retail environment, every retailer must have a compelling omni-channel experience in order to effectively integrate a retailer’s store and e-commerce channels with the right organization and processes.
While the technology vendor community is continually promoting their varied omni-channel capabilities, our experience is that a retailer needs to guard against the pressure imposed by this. Instead each retailer should focus and invest in only the capabilities that will be most highly valued by its most important customers and ensure that it has robust upstream and downstream processes to deliver on that customer promise.
HRC Retail Advisory’s Retail Strategy Consultants conduct cross-functional assessments of each Retailer’s e-commerce and omni-channel operations to develop a practical and realistic roadmap to cost-effectively transition the retailer’s organization structure, roles, processes, tools, performance metrics and behavior to a profitable omni-channel environment that delivers on the customer promise.