Transformation starts here.

Profitable Omni-channel Operating Model

With the acceleration of digital retail, omni-channel plays a more important role in retail operations than ever before. HRC Retail Advisory’s omni-channel retail consulting services cover all aspects of this critical strategy, including BOPIS (“buy online, pick up in store”), SFS (“ship from store”) and ISF (“in-store fulfillment”). BOPIS is a potent retail strategy through which retailers can more effectively leverage their physical stores over e-commerce-only retailers, and seamlessly integrate offline and online channels.

How a retailer approaches and executes omni-channel can mean the difference between success and costly financial and customer service headaches. HRC’s omni-channel retail strategy consulting enables our clients to effectively integrate omni-channel into their retail operations, while remaining profitable and delivering high levels of customer service.

Retailers should focus on and invest in the capabilities and processes that are most important to its customers. That’s why HRC conducts cross-functional diagnostics of each client’s e-commerce and omni-channel capabilities to ensure they are profitable and meet customer service expectations.

As part of our e-commerce and omni-channel service, HRC’s retail consultants address and develop solutions for the following key issues:

  • Determining the omni-channel capabilities that are most important to a client’s customers
  • Redefining the role of the retail store and the store associate
  • Transforming store and field operations to maximize the value of omni-channel strategy
  • Planning and managing sales, margin, and inventory profitability across all retail channels
  • Integrating inventory and best matching it to local customer demand across all retail channels
  • Developing the right success metrics and an omni-channel scorecard


Demand planning, margin, and inventory optimization