A retailer’s store fleet is its most important strategic weapon to compete successfully against e-commerce retailers.
More than ever before, retailers are challenged to manage their labor force optimally, while also achieving high levels of omni-channel execution and customer engagement. Unlike many retail consulting firms, HRC Retail Advisory views a retailer’s labor force as one of its strongest assets rather than an easy source of savings.
HRC’s retail consulting specialists spend time at every client’s stores and speak to their field teams and support associates to better understand their retail operations and customer service and experience model. By taking this approach, our consultants ensure that their recommendations support and enhance each client’s retail operations model while delivering profitable results.
HRC also develops realistic, practical retail strategies and tactics to maintain and grow sales by increasing the customer conversion rate, average order value, and units per transaction.
We don’t just talk the talk; we’ve walked the walk. Our team includes retail consultants who have worked in store operations, end-to-end supply chain, inventory and demand management, e-commerce and omni-channel, and other aspects of retail operations prior to joining HRC.
We differentiate ourselves from other retail consulting firms by: