Transformation starts here.

Store and Field Operations

A retailer’s store fleet is its most important strategic weapon to compete successfully against e-commerce retailers.

More than ever before, retailers are challenged to manage their labor force optimally, while also achieving high levels of omni-channel execution and customer engagement. Unlike many retail consulting firms, HRC Retail Advisory views a retailer’s labor force as one of its strongest assets rather than an easy source of savings.

HRC’s retail consulting specialists spend time at every client’s stores and speak to their field teams and support associates to better understand their retail operations and customer service and experience model. By taking this approach, our consultants ensure that their recommendations support and enhance each client’s retail operations model while delivering profitable results.

HRC also develops realistic, practical retail strategies and tactics to maintain and grow sales by increasing the customer conversion rate, average order value, and units per transaction.

We don’t just talk the talk; we’ve walked the walk. Our team includes retail consultants who have worked in store operations, end-to-end supply chain, inventory and demand management, e-commerce and omni-channel, and other aspects of retail operations prior to joining HRC.

We differentiate ourselves from other retail consulting firms by:

  • Leveraging our retail strategy experience and our deep library of proven leading practices
  • Using a “process first” approach to design and implementation, making us a seamless extension of client teams
  • Delivering effective, practical change management and communication to ensure adoption and success
  • Focusing on data-driven and fact-based decision-making to drive best value
  • Supporting our retail consultants with robust data analytics and scenario analyses

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Retailer profit improvement diagnostic