Hard-hitting insights. Forward-looking perspectives.

Omni-channel

HRC’s Retail Predictions for 2021

Despite the arrival of the vaccine, we expect the first half of 2021 to reflect a continuation of 2020’s acceleration toward digital and omnichannel as most shoppers remain at home. However, we anticipate pent-up demand to be unleashed in late 2021, bringing relief to some of the retail sectors that have struggled since the industry was thrown into turmoil last spring.

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Re-thinking Retail Profitability

HRC Retail Advisory’s Antony Karabus, CEO and Farla Efros, President offers insights and actionable steps to succeed in a retail landscape overshadowed by Amazon, resale, rental and changing consumer demands.

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Improving the Precision of Inventory Management

Our CEO, Antony Karabus and Fred Fox, CEO, Planalytics explored the growing importance of Inventory Localization for Retailers in more precisely and profitably managing their investment in inventory on a webinar to retail executives on May 13, 2020.   Click here to view the webinar and we hope you find

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The Outside View: How to Best Engage the Demanding Consumer

  For many brick-and-mortar retailers, foot traffic is a primary concern, considering its ongoing midsingle-digit decline. Once a customer crosses the lease line, the priority becomes how best to engage with them. For a retailer pursuing an omnichannel approach, engagement is equally, if not more, important. Ensuring that the needs

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Is ecommerce draining the profit out of retail?

  Booming online sales are boosting the top line for North America’s leading web retailers but having the opposite effect on the bottom line for at least some of them.   Global web sales increased 17.7% in 2018 for the retailers and brands in the Internet Retailer 2019 Top 1000 rankings of

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Retail Economics: It’s time to re-invent the operating model

For as long as we can remember, the retail economic operating model was well-understood and relatively predictable, with total retail sales predominantly made through brick-and-mortar stores.   Retail was essentially a fixed-cost business, with the possible exception for some retailers who used a commission sales force. But even that expense

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Think Tank: Striving for Profits in a Costly Omnichannel World

By Antony Karabus on November 14, 2018   The bar for retailers has been raised significantly due to the shift in consumer expectations and behavior. A sharply increasing percentage of retail consumers are changing how they want to engage with retailers, whether they are ordering, picking up, receiving or returning product. Given that most e-commerce

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HRC Retail Advisory Survey Reveals Challenges of Online Execution

The study showed the friction points retailers face in offering an omnichannel experience to consumers.   In a survey of top retail executives by HRC Retail Advisory, the “rush to deliver omnichannel offerings” has created “operational challenges” that are souring the shopping experience for consumers.   All of the respondents in the survey, which

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Retailers missing the mark with BOPIS, shipping

Inconsistencies in operational processes are killing the customer experience. This was according to a new study by strategic retail advisory firm HRC Retail Advisory (HRC), which revealed that 100% of companies offering omnichannel services are experiencing operational challenges. Specifically, retailers are experiencing execution issues that have caused customer frustration and

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